Booking Terms and Conditions Payment:
A deposit or full payment is required when booking through the booking system.
The remaining amount is due in Kathmandu before departure of the trip.
All major currencies (USD, EUR, GBP, SGD, CAD, and AUD) are accepted at the exchange rate on the day of payment. A 3.5% bank fee will be added to the total cost for customers paying by credit or debit card.
Porter Weight Limit:
Porters are there to help make your trip more comfortable and enjoyable, they are human too! Please note that the maximum weight a porter can carry on any trip is 20 kg. Please, be careful to pack less than 20 kg as much as possible so that everyone can travel comfortably. Q
Cancellation Policy:
We understand that sometimes unavoidable circumstances force customers to cancel their trip. Therefore, we have the following policies: -
For cancellations made within 72 hours of the departure date, there will be a partial refund of the permit fee (minus any transaction fees and bank transfer fees)
If clients have to cancel (due to illness or emergency at home 48 hours before) or once they have arrived in Kathmandu and paid the full amount, there will be a refund of the remaining amount after deducting any costs already incurred (i.e., flight ticket cancellation fees, hotel cancellation fees, partial payments to porters, etc.). )
In case of refunds, we will process it immediately, but the process may take a little longer, e.g. 7-8 days. Please be patient.
Cancellations by the Client
Cancellations must be notified in writing to info@puresherpaadventure.com or
puresherpa@gmal.com
Early Return:
Sometimes, due to various reasons, clients return early from their trip. If this happens, there will be no refund. In these cases, payments are non-refundable as guides and porters must be paid for the original number of days booked.
Domestic Flight Delays:
The main reason you came to Nepal is to see the mountains and the Himalayas, right? So while they are beautiful, the mountains are unpredictable! Sometimes domestic flights are cancelled due to bad weather, especially those in the hilly areas. If flights are delayed or cancelled, the customer is responsible for any additional nights in the hotel. And if domestic flights are cancelled for a few days, your travel time may be insufficient, so you may need to arrange a quick alternative flight such as a helicopter or jeep. The helicopter may cost extra, so you will have to pay for that.
Travel Insurance:
Clients must have their own personal insurance in case of emergencies. Our booking form will collect the details of the client’s insurance policy/companies.
Pure Sherpa Adventures provides insurance only for our own guides and porters.